Frequently Asked Questions

Everything you need to know about your KUGOO electric scooter experience.

How long does shipping take for my KUGOO scooter?

Most orders are processed within 1-2 business days. Depending on your location and local warehouse availability, delivery typically takes between 3 to 7 business days.

What is the warranty policy for KUGOO products?

We offer a 12-month limited warranty on main components including the motor and battery, and a 6-month warranty on secondary parts to ensure your ride stays smooth and safe.

Are KUGOO electric scooters waterproof?

Most KUGOO models have an IP54 water resistance rating, meaning they are protected against light splashes and rain. However, we do not recommend riding through deep puddles or in heavy storms.

Can I return my scooter if I change my mind?

Yes, we offer a 14-day return policy for unused items in their original packaging. Please contact our support team to initiate a return authorization.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized financing options to make your purchase as convenient as possible.

How do I maintain my scooter's battery life?

To maximize battery longevity, avoid depleting the charge to 0% and store your scooter in a cool, dry place. We recommend charging the battery at least once a month if not in regular use.