Returns & Exchanges

At KUGOO Official Website, we stand by the quality of our electric scooters and offer a 14-day return window for products in new, unused condition. We are committed to ensuring your ride is smooth, providing straightforward solutions for any manufacturing defects or exchange requests.

1

Initiate Your Request

Contact our customer support team within 14 days of delivery with your order number and the reason for your return.

2

Receive Return Authorization

Once your request is approved, our team will provide you with a Return Merchandise Authorization (RMA) number and the appropriate warehouse shipping address.

3

Pack and Ship

Securely pack the scooter in its original packaging, including all accessories and manuals, then ship it back to us using a trackable courier service.

4

Inspection and Refund

After our technicians inspect the returned item to confirm its condition, we will process your refund or exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing